Refund policy

Return & Refund Policy – VELORA

We want you to be happy with your purchase from VELORA.

Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase may be required.

Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or you received the wrong item. We will review the issue and work with you to find an appropriate solution.

How to Request a Return
To request a return, please contact us through our Contact page or email us at ikahiyemizka@gmail.com with your order number and a description of the issue.

Return Shipping
Return shipping costs may be the customer’s responsibility unless the item is defective, damaged, or we sent the wrong item.

Please do not send items back without contacting us first. We will provide return instructions when your return request has been approved.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow some time for your bank or payment provider to process the refund.

Non-Returnable Items
Some items may not be eligible for return for hygiene, safety, or other applicable reasons. Any such restrictions will be stated on the product page.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Contact Us
If you have questions about returns or refunds, please contact us through our Contact page or email:

VELORA
Email: ikahiyemizka@gmail.com